Shipping Policy

Shipping Policy

Effective Date: 01/03/2025

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At Luxe Fusion Apparel, we are committed to providing a seamless and reliable shopping experience. This Shipping Policy outlines our shipping methods, processing times, and delivery expectations.

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1. Order Processing & Fulfillment

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Orders are fulfilled in-house or through our suppliers, depending on stock availability and product type (mostly for custom manufacturing or bulk ordering).

• Customers will receive a confirmation email with tracking details once their order is shipped.

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2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

3-7 business days (for products in stock)

3 - 14 days for custom orders (bulk orders depend on quantity, design, availability of raw material with our suppliers)

Calculated at checkout

• Delivery times may vary based on location, courier delays, or unforeseen circumstances.

• Luxe Fusion Apparel is not responsible for shipping delays caused by carriers or customs processing for international orders.

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3. Shipping Destinations

• We currently ship in and around the 9 provinces within South Africa (contact us to confirm if we ship to your location).

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4. Order Tracking

• Once shipped, customers will receive a tracking number via email.

• Tracking updates may take up to 24 hours to reflect in the system.

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5. Shipping Issues & Lost Packages

• If your package is lost or significantly delayed, please contact us at support@luxefusion.co.za or call 081 402 0225.

• We will assist in filing claims with the courier, but Luxe Fusion Apparel is not responsible for lost or stolen packages after they have been marked as delivered.

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6. Returns & Exchanges

Our return policy aligns with Proactive Clothing’s supplier return policy:

• Returns are accepted within 7 days of receipt for eligible items.

• Items must be unworn, unwashed, and in their original packaging with tags attached.

• Custom orders, clearance items, and personalized products are non-returnable.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For a full return process, please refer to our Return & Refund Policy.

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7. Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us at support@luxefusion.co.za within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or refund, subject to approval after review/ investigations have been completed.

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8. Order Cancellations & Modifications

• Orders can be canceled or modified within 24 hours of placement.

• Once an order has been processed, cancellations or changes may not be possible, a processing fee of +-25% will be charged after the 24 hours has passed. 

• Exchange maybe possible based on the status of the order being processed.

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9. Contact Information

For any shipping-related inquiries, please contact:
Email: support@luxefusion.co.za

Watsapp: 079 486 2627
Phone: 081 402 0225