Return & Refund Policy

Return & Refund Policy

Effective Date: 01/03/2025

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At Luxe Fusion Apparel, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a return and refund policy in line with our supplier, Proactive Clothing, to ensure a smooth and fair process.

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1. Eligibility for Returns

We accept returns within 7 days of delivery, provided the item meets the following conditions:

✅The return has to be reported within 48 hours from when the client received   delivery of the order (for defects &/or wrong orders).

✅The item is unworn, unwashed, and in its original packaging.
✅ All tags and labels must be attached.
✅ The item must be free from stains, odors, or damage caused by the                  customer.
✅ The return request must be submitted within 7 days of receiving the item.

 

Non-Returnable Items:
❌ Clearance, sale, and promotional items.
❌ Custom-made or personalized products.
❌ Undergarments, swimwear, or intimate wear due to hygiene reasons.

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2. Return Process

To initiate a return, follow these steps:

1. Email Us: Send a request to support@luxefusion.co.za with your order number, reason for return, and photos (photos are a minimum requirement).

2. Approval & Instructions: Our team will review your request and provide return instructions within 2 business days.

3. Ship the Item: Once approved, send the item back to us within 7 days using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Inspection & Processing: Upon receiving the return, we will inspect the item and process your refund or exchange within 5-7 business days.

3. Refund Policy

Refunds will be issued based on the following:

• Approved Returns: Refunds are processed to the original payment method once the returned item has been inspected and approved.

• Defective or Incorrect Items: If you receive a damaged or incorrect item, we will offer a full refund or free replacement.

• Shipping Fees: Original shipping fees are non-refundable, except in cases where Luxe Fusion Apparel or our supplier is at fault.

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Refund Processing Time:

✅ Credit/debit card refunds: 5-10 business days after approval.
✅ Store credit refunds: Issued immediately after approval (it could take 3-5 working days, once processed on our side, ETA for the refund to reflect on the customer's side should be confirmed by the bank).

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4. Exchanges

We offer exchanges only for defective or incorrect items. If you need a different size or color, please place a new order and request a return for the original item.

5. Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of placement.

• Once an order is processed, cancellations may not be possible.

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6. Supplier Alignment (Proactive Clothing)

Since Luxe Fusion Apparel sources certain products from external suppliers , some returns may be subject to their return policies. If a product is supplied by them, we will coordinate with our suppliers to ensure a fair resolution.

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7. Contact Information

For return requests or refund inquiries, contact us at:

Email: support@luxefusion.co.za

Watsapp: 079 486 2627
Phone: 081 402 0225